Returns + Exchanges

 

OUR E-COMMERCE RETURN AND EXCHANGE POLICY:

ALL ON-LINE ORDERS CAN BE RETURNED OR EXCHANGED WITHIN 14 DAYS OF THEIR DELIVERY DATE

To return or exchange an item, please email us at info@cocoandcyd.com and tell us what you would like to do. We will then email you a return, prepaid label. Attach this label to your package and drop it off at any United States Post Office. Your return will be processed within 10-14 business days.

If your purchase was made with a Pay Pal account, your refund will be made to the credit or debit card associated with the Pay Pal account.

Returned items must be unused for a refund. We will always do our best to take care of our customers and ask that our customers treat us fairly too. From time to time, we may not accept a return.

Thank you for your support.